• 96% on a tax assessment I had never taken before.

      Not 100%. That one missed detail is going to bother me for a while. 😄

      But ten years in customer support taught me something. Experience is not a reason to stop checking yourself. It is actually more reason to.

      I reviewed before I started. Spent time getting familiar before touching the real thing. I do not go into anything unprepared.

      The score confirmed two things.

      The accuracy is still there. And there is still room to grow.

      That is the standard I hold myself to in every role I take on.

      → Customer support
      → Client success management
      → Data entry and admin
      → Operations and onboarding

      Same principle. Prepare. Execute. Review. Improve.

      Which skill have you tested yourself on lately that surprised you?

      – Rod ✎ᝰ.

      #dataentry #taxprepration #assessment #attentiontodetail #selfimprovement

      Love
      Nathalie
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