About

👋 Hi, I’m Yang! I am a Global Operations & Real Estate Specialist with over 3 years of experience bridging the gap between large-scale travel technology and boutique vacation rental management. While many VAs specialize in a single platform, I bring a “macro” perspective to property management. My background includes over 2.5 years as a Global Client Operations Supervisor for a world-leading B2B travel tech supplier (Hotelbeds/HBX Group), where I managed complex distributions of accommodations, transfers, and global experiences.

What I Bring to Your Business:
Multi-Platform Mastery: I don’t just “do Airbnb.” I manage complex distributions across Airbnb, VRBO, Booking.com, Furnished Finder, Livily, Savvy, and direct booking channels.

Strategic Guest Experience: Currently serving as a Guest Experience Manager (since Feb 2025), I oversee both short-term and long-term rental portfolios, ensuring seamless stays and high-retention host relations.

OTA & Tech Integration: Expert at listing optimization, calendar synchronization, and rate parity across diverse OTA environments.

Full-Cycle Operations: From handling US-based Homecare administrative support to managing vacation rental company with high-stakes relocation solutions and overbookings, I am built for high-pressure environments.

Core Competencies:

Listings & Performance: End-to-end OTA support, integration management, and performance analytics to maximize your ROI.

High-Touch Communication: Expert-level guest/host relations, issue escalation, compensation negotiation, and review management.

Reservations & Logistics: Advanced booking management (Hostaway, Guesty, Enso connect), relocation strategy, and cancellation handling.

Certified as a Lean Six Sigma White Belt, Yang continues to focus on process optimization and is always eager to learn new skills to further grow professionally. In addition to his operational expertise, he has authored two books, sharing insights on leadership and personal development to inspire others to reach their potential.

Blending practical experience with a passion for continuous learning and thought leadership, Gualberto helps organizations and individuals achieve their goals through efficient operations strategies and empowering storytelling.

Whether you are an OTA host, a growing property management firm, or a vacation rental marketplace, I provide the operational backbone you need to scale without the stress.

Ready to streamline your operations and boost your guest satisfaction? LET’S CONNECT