Professional Experience Highlights

Global Contact Center Operations Supervisor
Hotelbeds (part of HBX Group) | Full-time, Remote | Oct 2023 – March 2026

Hotelbeds is a leading B2B TravelTech provider and part of the HBX Group ecosystem, connecting global travel distributors with a portfolio of over 300,000 accommodations and travel services worldwide.

• Oversee day-to-day operations for a high-volume customer service team of 15-20 FTEs.
• Manage team performance through rigorous CPH and CSAT metric analysis.
• Serve as Subject Matter Expert (SME) providing advanced issue resolution and mentoring agents.

Short-Term Rentals VA & Guest Experience Manager
Triad Vacation Rentals | Freelance, Remote | Jan 2025 – Present

Triad Vacation Rentals is a specialized short-term rental management firm providing comprehensive, tech-driven hosting solutions for homeowners across the United States.

• Directly managing a diverse portfolio of 250+ short-term rental properties across the US.
• Utilize high-tech stacks (Hostaway, PriceLabs, Quibble) to optimize revenue ADR and RevPAR.
• Maintain a 4.8+ star rating by providing rapid, empathetic guest resolutions and personalized service.

Homecare Virtual Assistant / Executive Assistant
Vital Care Home Health Services, LLC (Freelance, Remote) | May 2022 – Aug 2023

Vital Care is a Texas-based home health agency providing skilled nursing, caregiver, therapy, and personalized care solutions to support patient independence and wellness in the comfort of their homes.

• Streamlined administrative management and email organization for healthcare operations.
• Managed caregiver performance, shift scheduling, and workflow optimization.
• Assisted with staff recruitment, onboarding, and documentation coordination.