Customer Service

WIPRO CEBU • Cebu, Philippines
05/2022 – 10/2026
More than 2 years as Service Lead
Restore customer confidence through structured troubleshooting, decisive ownership , and clear cross-functional
coordination
de‑escalate emotionally charged situations; extract actionable details quickly.
Serve as a primary operations specialist supporting daily workflows and team coordination.
People management, coaching, performance improvement
Support quality auditing activities and process improvement initiatives to increase consistency and reduce rework.
Handled customer inquiries, answered questions, and resolved problems in a timely manner

Operations Specialist
STERIX Incorporated – Pest Control • Cebu, Philippines
07/2017 – 04/2022
Supervised operational teams and enforced workplace safety standards.
Conducted safety inspections and supported compliance activities to maintain a safe working environment.
Trained and mentored staff on procedures and best practices; coordinated with management on operational
improvements.
Managed daily client schedules and monitored technician assignment and conduct timely follow-ups to ensure smooth
operation and successful service completion.