With over five years of experience in customer service, technical support, and billing in the US telecommunications industry, I have developed strong problem-solving, communication, and customer relationship skills that enable me to deliver exceptional service in fast-paced environments.

In my current role as a Technical Support and Billing Specialist at AFNI Philippines, I assist customers with technical troubleshooting, billing inquiries, and account-related concerns while consistently meeting quality and performance expectations. Before this, I served as a Subject Matter Expert at VXI Global Solutions, where I handled complex customer escalations, coached team members, shared product knowledge, and helped improve overall team performance. These experiences strengthened my ability to resolve challenging situations while maintaining a positive customer experience.

I take pride in my ability to communicate effectively, adapt quickly to changing business needs, and work collaboratively with colleagues to achieve common goals. My experience in customer retention, escalation management, and technical support has prepared me to make meaningful contributions to your organization from day one.