I am a Mechanical Engineering graduate with over 6 years of combined experience in customer support, virtual assistance, technical service, and administrative operations. I have worked with international clients handling email management, order processing, refunds, shipping coordination, inventory research, and CRM documentation while maintaining strong communication and organization standards.

Previously, I worked as a Service Engineer in the HVAC industry where I handled troubleshooting, quotations, customer concerns, and consistently exceeded sales targets by up to 140%. My background in both technical and customer-facing roles allows me to quickly diagnose problems, provide clear solutions, and build positive client relationships.

My objective is to contribute to a reliable and growth-oriented organization where I can apply my technical knowledge, problem-solving ability, and customer support experience to improve operations, customer satisfaction, and overall business efficiency in a remote or technical support environment.