Details

First Name	Edna Susan
Nickname	EdzGaboy1007

Bio

Headline	STR Operations & Guest Experience VA \| Airbnb • VRBO • Booking.com • Hostaway \| Reservations, Reporting & Revenue Support
Professional Background	I’m a Short-Term Rental Support Virtual Assistant with hands-on experience on both sides of the business: as a host and as remote support for property managers. I currently support a Finland-based property group with 10+ short-term rental units, handling guest communication, reservations, and day-to-day listing operations across multiple booking channels. Before working as a VA, I ran my own Airbnb unit, Happy Hans Place in Quezon City. I managed everything myself: listing setup and optimization, pricing, guest messaging, turnovers, and reviews across Airbnb, VRBO, Booking.com, and Agoda. That experience taught me what owners care about most: occupancy, guest satisfaction, and not having to worry about the details. I’m comfortable with Hostaway, PriceLabs, Zoho Books and CRM, QuickBooks Online, Asana, Google Workspace, and Canva. I also use AI tools like Claude, ChatGPT, and Gemini to work faster and more accurately. My background includes administrative and sales support roles, and I pick up new systems quickly. I’m looking for a long-term, full-time role with a short-term rental company or agency where I can grow with the team, help properties perform better, and deliver a guest experience that earns five-star reviews.
Education and Certifications	BS Computer Science Graduated in 2003 Polytechnic University of the Philippines
Location	Quezon City, Philippines
Availability	Full time, preferably eastern and UK timezones
Starting rate per hour (in US$)	6
Workspace, equipment, and connectivity	Computer: Windows 11 Pro desktop (64-bit), AMD Ryzen 7 5700G processor (3.80 GHz), 16 GB RAM Backup device: Laptop, ready to use if my main computer has an issue Internet: High-speed fiber connection (30+ mbps both download and upload), plus a mobile hotspot as backup Power backup: Portable power station to stay online during outages Workspace: Dedicated, quiet home office set up for full-time remote work

Edna Susan