Social Media Edge Academy – Freelancer – OJT

• Created engaging graphics, short-form videos, and promotional materials using Canva and CapCut.
• Planned and scheduled content based on a monthly content calendar to ensure consistent posting.
• Collaborated with clients to understand their brand voice and ensure all content aligned with their marketing goals.

Philips Philippines Inc. – Customer Experience Manager / Service Operations Manager

• Managed multiple projects and collaborated with global stakeholders to ensure timely execution of business initiatives.
• Analyzed customer feedback and performance data, creating reports and dashboards to support data-driven decisions and improve customer experience.
• Coordinated cross-functional teams, user training, and communication initiatives to enhance collaboration and project success.
• Managed customer inquiries and escalations while maintaining high service standards and strengthening client relationships.
• Streamlined workflows, implemented process improvements, and developed documentation to increase operational efficiency.
• Trained and supported team members, promoting knowledge sharing and continuous improvement.

Accenture Inc. – Junior Team Lead (GBS)

• Led and mentored a team of five, fostering collaboration and supporting efficient project execution.
• Coordinated with internal and external stakeholders to resolve issues and ensure smooth daily operations.
• Developed training materials and implemented process improvements to enhance team performance and operational efficiency.